Support Information

Important Note: If you purchased your software before October of 2008, and are trying to install it on Windows Vista or 7, you may encounter problems. The installer may fail outright, or you may see the programs behave oddly. For example, some displays may be absent and allow you to see the desktop through them. Please contact us (infor@rivesci.com or support@riversci.com, or by using the form below) before you attempt to use the old installers on your new operating systems.

You can also obtain support:

• By e-mailing us at support@riversci.com.  Please include your 12-character installation key if possible.
• By filling out the support request form below

If you choose to use the following form, fill it in and submit it by clicking the "Submit Support Request" button at the bottom.

For which program are you requesting help? Select one... RSI Seasons RSI Winds RSI Clouds RSI Administrator RSI Storm Systems RSI New Moon What is the version number of the program? Version numbers are found by clicking on the small gray button at the lower left corner of the screen (Version 1 of Seasons, Winds, Clouds and Storm Systems) or on the "about" button on the right end of the Cyclones, New Moon and Seasons Version 2 menu bars.  For the configuration and installation programs, use the version number of the main program with which it is associated. (Optional) What is the 12-character installation key for your software? What operating system are you using? Select one... Windows 95 Windows 98 Windows ME Windows NT Windows 2000 Windows XP Windows Vista Mac OS 8.1+ Mac OS 9.x Mac OS X (PowerPC) Mac OS X (Intel) Please provide a description of the problem or question you have about the program.    Contact information: Name Institution E-mail Telephone Fax How would you like us to contact you? E-mail Fax Telephone Do not contact me; I will contact Support at a later time