Affects: Windows
Versions only, when using student passwords
Symptom: Clouds login ignores student passwords |
Problem: We changed the name of the folder in which
the Administrator program and its password file are kept.
The folder name was not updated in the Clouds program.
Fix: Manually
change the folder name "RSI Admin" to "Administrator"
(found in the Program Files / Riverside Scientific folder if
you used the default installation.)
-- or --
Reinstall Administrator using this new
installer. |
Affects: All Windows
versions purchased after March, 2004.
Symptom: The Installshield installer will show a
window saying that it needs "the next disk" that contains
the file "layout.bin." |
Follow this link
to the fix in installation support. |
Affects: All Windows
versions running on systems using Vision software from
MasterSolution
Symptoms: Varied. Usually results in odd
video behavior on at least the instructor's PC, including
incorrect colors and extremely slow screen painting/clearing |
Problem: A default
setting in Vision disables DirectDraw, a part of DirectX
used in our programs.
Fix: You must obtain the lastest
upgrade of
Vision and change the Vision setting to enable DirectDraw
use. To do this, follow these steps provided to one of
our customers by Vision: On the Master, right-click on the
desktop Vision icon and select Properties. On User, go
to C:\Program Files\MasterSolution\Vision\MeUConf.exe.
Click the Advanced button, then the screen capture tab,
Advanced Settings button, and then the Advanced tab.
On this tab uncheck the Disable DirectDraw box. |
Affects: All versions running on Windows 2000/XP
Symptom: Attempting to print causes the program to shut down without printing. |
Problem: Program bug
Fix: Contact
RSI Support for an upgrade version that fixes this
problem. |
Affects: All versions running on Windows 98
Symptom: The splash screen is displayed at start-up, but when it disappears the program is not displayed. |
Problem: Incompatibility with qqtask.exe
Fix: Disable qqtask.exe
Explanation: The program qqtask.exe is a QuickTime program that allows QuickTime to be launched quickly
from the Windows tray. We have had reports that qqtask prevents our programs from starting correctly, so we advise
you to disable qqtask if this problem occurs.
To see if qqtask is active, press the Control-Alt-Delete key combination and examine the list of tasks that are
running. If it is, end the task and try running our program again. |
Affects: All versions running on Windows
Symptom: Slow program startup; slow movement between some screens |
Problem: Video adapter performance
Fix: Upgrade to newest version
Explanation: This problem affects mainly newer PCs with video adapters that don't support fast palette
operations. |
Affects: Versions 1.1b and 1.1c running on Windows 95/98
Symptom: The installation program will not install any program except the Administrator |
Problem: Installer bug
Fix: Either copy the CD's contents to a folder on your hard disk and run SETUP.EXE from there, or upgrade to
the newest version |
Affects: All Windows versions
Symptom: Any of a number of video problems such as black screens, hashed displays, oddly-colored buttons
or screen areas, extremely slow operation |
Problem: Out-of-date video drivers that aren't DirectX-compliant
Fix: Upgrade the video drivers. This should be performed by your tech staff or by obtaining new drivers from
the appropriate manufacturers. |
Affects: Versions 1.1998.x.x running on Windows 95
Symptom: The installation program rushes through a series of screens |
Problem: Windows 95 bug
Fix: Install directly from the folders on your CD-ROM (contact RSI Support
for instructions) or upgrade to the latest version |
Affects: Older laptop computers
Symptom: The splash screen may display but the program doesn't appear, or you may see only the upper left
portion of the program |
Problem: Non-compliant video adapters
Fix: Display the program using an external monitor |
Affects: All versions prior to 1.1d running on Windows NT/2000/XP
Symptom: The program fails to display properly, showing missing buttons, black areas or other video problems |
Problem: These versions failed to detect the operating system
Fix: Change a program setting using the program's Configuration Manager (see the Teacher's Guide). Change the
Advanced Settings / DirectX Hardware Emulation setting to "Perform Emulation as needed." |
Affects: All versions prior to 1.1d running on Windows NT/2000/XP
Symptom: The program indicates that it is an illegal copy and shuts down. It may also shut down after showing
the normal splash screen. |
Problem: Program design flaw
Fix: Upgrade to the most recent version
Explanation: These versions of Windows support users with limited access to the Registry. The program assumes
they have full access and fails if they do not. In the second case, the user may not have write permission for
the program's folder, causing the program to fail |
