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Installer Support
If the installation problem you're experiencing doesn't fit anything here, please contact
RSI Support via e-mail. If possible, include a phone number at which
you can be reached so that we can call you. New customers should call us at the number listed on cover letter received
with your order.
Affects:
Multiple-license customers needing "silent install"
capability on Windows platforms. (Prior to 16 October
2008, our installers did not support this.)
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If you purchased your
software after 16 October 2008 Follow these steps to
do a silent install:
- Copy the application installer(s) to a folder on
your hard drive
- Create a text file named "password.txt" in the
folder with the installer(s)
- Edit the text file so that it contains the
installation key. It should not have any blank
lines or control characters
- From a command prompt, run each installer with the
following command-line arguments:
/sp- /verysilent
/noreboot
Note that the current directory must be the same as the
directory holding the installer's .exe file. In other
words, the installer must be called from the directory in
which it resides. If the current directory is not set
correctly the installer will fail.If you purchased your software before 16 October 2008
If the applications you have were purchased during the
summer of 2008, contact
RSI Support
for new installers.
If your purchase was before the summer of 2008, you may
need to purchase upgrades of your applications.
Contact us to find out if you need an upgrade. |
As of summer, 2008, we are no longer using InstallShield®
installers on Windows-based systems. There is one known bug
involved with the old installers:
Affects: All
Windows versions purchased after March, 2004.
Symptom: The Installshield installer will show a window saying that it needs "the next disk" that contains the
file "layout.bin." It may look something like this:
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Problem: InstallShield bug
Fix: There's a simple workaround for this--refer to the following technical note from InstallShield:
http://consumer.installshield.com/kb.asp?id=Q108192.
You will need to apply this fix to the individual
program installers on your CD. Contact RSI Support at
support@riversci.com
for assistance.
Explanation: InstallShield says that, on
some systems, the installer will remove the temporary files
it creates before it attempts to use them. This causes the
request for a disk containing the missing files. |
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